FAQ


Processing Time

All our orders are placed within 1 to 2 business days, please note that on weekends we do not process orders.

We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch.

How Much is Shipping

We offer free shipping in the USA.

-US Delivery Time: 2 TO 5 business days

How Can I Contact You?

For any questions please email us at support@happycraftsy.com or visit our "LINK" page to see all the communication channels we have.

Care Instructions

Turn garment inside out.
Machine wash cold.
Lay flat to dry.
→ Do not bleach
→ Do not iron directly onto the design
→ Do not dry clean.

FOR TIE-DYE we recommend washing it seperately the first time just to be safe that dye does not get on any other clothes!

Do You Accept Returns?

Yes, We offer caring customer service and no hassle refunds, please email us at support@happycraftsy.com for any concerns!

All items are carefully inspected allows you to buy with confidence, for more information on return requirements visit our"Return" page

What are the payment options available?

We accept all major credit and debit cards through the Stripe powered Paypal Payment system. If your card was declined then please do not worry, simply contact us and we will advise you.

I don’t have a tracking number, when will I get it?

When your receive your dispatched email it will be in there most of the time, if not you can email us on support@happycraftsy.com for a update on your tracking.

Why did I not receive a confirmation email after placing the order?

There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.

I put the wrong address for my order, can I change it?

If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn’t been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.

I need to cancel or change my order how do I this this?

We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. We will always try our best to help your situation.

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn’t already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to..

My order is still not here please help?

If you order has taken longer than 30 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will ave your order resent.